thatsparkcoaching.com is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the applicable data protection laws, including UK GDPR and the Data Protection Act 2018.

The purpose of this statement is to explain what personal information That Spark Coaching Ltd ("That Spark", "we", "us" or "our") collects, how we use and look after it, and to tell you about your privacy rights in relation to the processing of your personal data.

This policy applies to our Website only. Separate confidentiality terms govern any information shared during coaching sessions - see our Terms and Conditions.

Changes to this privacy statement and your duty to inform us of changes

This privacy statement will be updated to reflect any changes in the way we handle your personal data or any changes in applicable laws. Any updates will be posted on this page. Continued use of the Website constitutes your agreement to any such changes.

It's important that the personal data we hold about you is accurate and current. Please keep us informed if your details change, or if you wish to verify or remove them, by contacting us at hello@thatsparkcoaching.com.

The data we collect about you and how we collect it

Personal data means any information about an individual from which that person can be identified. It does not include anonymised data.

We may collect, use, store and transfer the following types of personal data:

• Identity data: including first name and last name;

• Contact data: including email address, telephone number and organisation (where provided);

• Technical data: including IP address, browser type and version, operating system, and other technical information collected via cookies when you use this Website.

We collect this data through:

• Direct interactions - for example, when you make an enquiry, complete a contact or booking form, or sign up to our mailing list;

• Automated technologies - when you interact with our Website, certain technical data is collected automatically through cookies. You can set your browser to prevent this.

We do not collect sensitive data (such as health information) about you through this Website, and would only ever do so with your express consent and in accordance with data privacy laws.

How we use your personal data

We only use your personal data where required for specific purposes. Most commonly:

• To respond to your enquiries and manage bookings;

• To send you marketing materials or newsletters, but only where you have explicitly opted in;

• Where necessary for our legitimate interests (e.g. running our business efficiently) and your interests do not override those;

• Where we need to comply with a legal or regulatory obligation.

We do not sell, rent or exchange your personal information with any third party for commercial reasons.

Data security

We have appropriate security measures in place to prevent your personal data being accidentally lost, used, accessed, altered or disclosed in an unauthorised way. Access to your personal data is limited to those who have a genuine business need to know, and they are subject to a duty of confidentiality.

If you suspect any misuse, loss or unauthorised access to your data, please contact us immediately at hello@thatsparkcoaching.com.

Data retention

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements, or until you request that it be deleted.

Your legal rights

Under data protection law, you have the following rights in relation to your personal data:

• Right to access: request a copy of the personal data we hold about you;

• Right to rectification: have inaccurate or incomplete data corrected;

• Right to erasure: request that we delete your data ("right to be forgotten");

• Right to restrict processing: ask us to suspend our use of your data in certain circumstances;

• Right to object: object to our processing of your data, including where we rely on legitimate interests;

• Right to withdraw consent: where we rely on your consent (e.g. for marketing emails), withdraw it at any time.

To exercise any of these rights, contact us at hello@thatsparkcoaching.com.

Cookies

This Website may place cookies on your device to improve your experience. Before doing so, you will be presented with a prompt requesting your consent. You may decline consent, though some features of the Website may not function as intended. You can also manage cookies through your browser settings.

Contact us

Please contact us if you have any questions about this policy, wish to exercise your data rights, or wish to make a complaint about our use of your data.

Email: hello@thatsparkcoaching.com
Postal address: That Spark Coaching Ltd, C/O Abacusbean Ltd, Level Q, Surtees Business Park, Stockton On Tees, England, TS18 3HR

If, despite our best efforts, you remain unsatisfied with how we've handled a concern, you can contact the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection, at www.ico.org.uk. We'd appreciate the chance to address your concern directly first, so please contact us before approaching the ICO.

This privacy policy was last updated on 8 September 2026.